Terms & Conditions
Effective Date: May 1, 2026 · Last Updated: July 1, 2026 · Version 1.3
These Terms & Conditions ("Agreement") govern the provision of tutoring services by R² Academy Tutoring ("we," "our," or "us") to students and their parents or guardians ("you" or "the Client"), as well as your use of our website at r2academytutoring.com and any subdomains (the "Site"). By submitting our quote form, scheduling sessions, making payment, or simply browsing the Site, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree, please do not use the Site or our services.
You also agree to use the Site only for lawful purposes — not to attempt to gain unauthorized access to any portion of it (including the tutor portal at portal.r2academytutoring.com), not to scrape, copy, or redistribute its content (see section 14), and not to interfere with its normal operation.
1. Scope of Services
- R² Academy Tutoring provides academic tutoring for students in Kindergarten through Grade 12, plus introductory university subjects and Canadian university and high school admission support, in the subjects listed on our Services page.
- Sessions are delivered in-home in Toronto, at community locations in Toronto (such as public libraries), or online across Ontario via LumenBoard or another virtual classroom platform.
- Our services are academic tutoring only. We do not provide, and our tutors are not qualified to provide:
- Mental health counselling, therapy, or psychological assessment
- Diagnosis or treatment of learning disabilities
- Special-education support requiring an accredited specialist
- Childcare, transportation, or supervision outside session times
- If your child needs any of the above, please consult an appropriately licensed professional.
2. Payment & Fees
- Tutoring fees are charged per session and are agreed individually based on subject, grade level, and session frequency.
- All fees are quoted and payable in Canadian dollars (CAD), exclusive of any applicable taxes. R² Academy is currently a small supplier and is not registered to collect GST/HST, so no sales tax is added to our fees at this time. If we become required to register, applicable GST/HST will be added to taxable services and shown as a separate line on your invoice, along with our registration number. Tutoring that follows a school curriculum is generally exempt from GST/HST.
- Payment is due monthly. Clients receive an invoice at the end of each month outlining sessions attended and amounts owed.
- A valid payment card must be kept on file to begin tutoring. The card is stored securely by our payment processor (Stripe); R² Academy never sees or stores your full card number.
- By placing a card on file, you authorize R² Academy to charge that card as described in section 3 (late payments and auto-charge) and section 4 (the missed-consult fee). This authorization is part of this Agreement; you may withdraw it at any time in writing to admin@r2academytutoring.com, though doing so does not relieve you of amounts already owing, and we may pause services until another payment arrangement is in place.
- Accepted payment methods: Interac e-Transfer (preferred — no processing fee) or credit/debit card. A processing fee of up to 2.4% applies to card payments only; e-Transfer has no fee.
- All sessions booked and attended are billable.
3. Payment Authorization & Late Payments
- Each monthly invoice may be paid by Interac e-Transfer (no fee) or card at any time before the due date.
- If an invoice remains unpaid more than 5 days after it is sent, the Client authorizes R² Academy to automatically charge the card on file for the outstanding balance (plus the card processing fee). This authorization remains in effect until cancelled in writing to admin@r2academytutoring.com.
- If a card charge cannot be completed (e.g. the card is declined or requires verification), the Client will be notified and remains responsible for settling the balance promptly.
- Interest on overdue amounts: any balance that remains unpaid more than 5 days after the invoice is sent may be charged interest at 1.5% per month, equal to 19.56% per year, calculated from the invoice date until paid in full.
- Declined or returned payments: an administrative fee of up to $15 may be charged for each card payment that is declined or each Interac e-Transfer that is reversed, returned, or fails, to cover the cost of re-processing.
- Chargebacks and payment disputes: if you believe a charge is incorrect, please contact us first at admin@r2academytutoring.com and we will work in good faith to resolve it. Initiating a card chargeback or payment dispute for services properly rendered, or for an auto-charge you authorized under this Agreement, is itself a breach of this Agreement. You remain responsible for the disputed amount together with any dispute or representment fees charged to us and reasonable costs of collection, including legal fees.
- The Client remains responsible for all outstanding fees.
4. Cancellations & Missed Sessions
- Cancelling or rescheduling. We ask for at least 24 hours' notice to cancel or reschedule a session. As long as the Client lets us know that a session won't happen — whether or not it's 24 hours ahead — there is no charge for that cancelled session.
- No-shows (regular sessions). A "no-show" is a booked session where the student neither attends nor gives any notice that they won't be there, and the tutor holds the time.
- The first no-show for each student is excused — no charge.
- Any further no-show for that student is charged at the full session rate, added to the monthly invoice, because the tutor reserved the time and was ready to teach.
- Free 30-minute consultation. If a booked free consult is missed or cancelled with less than 24 hours' notice, a $25 fee may be charged to the card on file. Cancelling with at least 24 hours' notice is free, and there is no obligation to continue afterward.
5. Prepaid Sessions & Refunds
- Our standard billing is monthly, after sessions are delivered — prepayment is not required. Prepaid session packages are not currently offered; if we ever offer one, its terms (including any credit and refund rules) will be set out in a separate written agreement before you pay.
6. Tutoring Format
- Sessions may be delivered in-home, at a community location, or online, as agreed with the Client at the time of booking.
- For in-home sessions, the Client is responsible for providing a safe and appropriate learning environment.
- For online sessions, the Client is responsible for providing a working internet connection, a quiet space, and any required device.
7. In-Home & Community Session Conduct
For the safety and clarity of every party — student, parent, and tutor — the following rules apply to in-home and community sessions involving students under the age of 18:
- An adult parent or guardian must remain on the premises for the full duration of every in-home session.
- Sessions take place in a common area of the home (e.g., dining room, living room, kitchen) — not a bedroom. Doors should remain open during the session.
- Tutors will not transport students to or from sessions, run errands with students, or supervise them outside scheduled session times.
- Tutors and students will not communicate outside the session through personal channels — including text messages, social media, or non-R² email. All communication outside sessions goes through the parent/guardian.
- Tutors are not permitted to administer medication, food allergens, or any treatment to a student.
- If a tutor or the parent feels at any point that the safety or appropriateness of the session is compromised, the session ends immediately and is reported to R² Academy at admin@r2academytutoring.com.
- Recording of online sessions. All online sessions on LumenBoard are recorded by R² Academy as a standard safety, quality, and tutor-training measure. By booking an online session, the parent or guardian (and the student, where appropriate) consents to this recording. Recordings are stored securely, are accessible only to authorized R² Academy staff and the assigned tutor, and are handled in accordance with our Privacy Policy. In-home and community sessions are not recorded — the parent-on-premises rule above is the safeguard for those.
- No other recording. Apart from R² Academy's own recording of online sessions described above, neither party may record any session — in-home, community, or online — without the explicit, written advance consent of all participants (the parent or guardian, the student where appropriate, and the tutor). Any recording made without that consent is a breach of this Agreement and may also violate applicable privacy law.
- Photo, video, and testimonial release: we will not use a student's name, photograph, video, voice, or schoolwork in any marketing, social media, or public-facing material without the parent or guardian's prior written consent for that specific use. Consent may be withdrawn at any time by emailing admin@r2academytutoring.com, and we will remove the material from any channel within our control as soon as reasonably practicable.
Every R² Academy tutor has a Vulnerable Sector Verification (VSV) issued by their local police service — current within the last 24 months — on file, or in process, before working unsupervised with students, and we renew it on a regular cadence as part of our internal tutor-onboarding process. Tutors under 18 are not yet eligible for a Vulnerable Sector Verification; they work online only, in recorded sessions, and never in a family's home, and complete their VSV once they turn 18. The above rules apply equally to every tutor, regardless of the family's prior relationship with that tutor.
Property & equipment: for in-home and community sessions, neither party is responsible for the ordinary wear and tear of the other's property, but each party is responsible for damage caused by their own willful or negligent conduct. Tutors will use reasonable care with materials and devices supplied by the Client, and Clients will provide a safe working environment as set out in section 6.
8. Service Commitment & Disclaimer
- Tutors will make every reasonable effort to support student learning and academic growth.
- R² Academy Tutoring does not guarantee specific grades, test scores, admission outcomes, course-completion results, or any other measurable academic outcome.
- Outcomes depend on many factors outside our control, including student effort, attendance, prior knowledge, and external academic demands.
To the maximum extent permitted by law, our services and the Site are provided "as is" and "as available". Except for any warranties that cannot be excluded under applicable law (including statutory consumer-protection rights that apply to the Client), R² Academy disclaims all other warranties, whether express, implied, or statutory — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted or error-free, or that defects will be corrected.
- Testimonials and results are not typical. Any grades, score improvements, admission results, or other outcomes described in testimonials, reviews, or other content on the Site are individual experiences shared by past clients. They are not typical, are not promised or guaranteed, and should not be relied on as a prediction of any particular student's results.
- Tutor descriptions. Statements we make about our tutors' experience, education, or qualifications reflect our general onboarding standards and the reasonable-efforts verification we carry out. Specific qualifications vary from tutor to tutor and are not a warranty as to any individual tutor.
- Estimates. Any timeframes we mention — such as how quickly we expect to match a tutor — are good-faith estimates, not guarantees.
9. Termination of Services
- R² Academy may suspend or terminate services at any time if:
- Payments are not made in accordance with this Agreement
- Repeated last-minute cancellations or no-shows occur
- The Client breaches the conduct rules in section 7
- The Client otherwise breaches this Agreement
- The Client may terminate at any time by emailing admin@r2academytutoring.com.
- R² Academy may also decline to begin, or choose to discontinue, services at its reasonable discretion. We apply this consistently and without discrimination on any ground protected by the Ontario Human Rights Code.
- The Client remains responsible for all fees up to the date of termination.
10. Tutor Non-Solicitation
R² Academy invests significantly in finding, vetting, training, and matching its tutors. To protect this investment, the Client agrees that during the engagement and for 12 months after the last session, the Client will not directly engage, hire, contract, or compensate any R² Academy tutor for tutoring services outside of R² Academy.
If the Client wishes to continue working with a specific tutor, sessions must be booked through R² Academy. This rule applies whether the tutor is currently active with R² Academy or has since left.
Because the obligations in this section and in section 14 protect interests that cannot be adequately compensated by money damages alone, the Client agrees that R² Academy is entitled to seek injunctive or other equitable relief to enforce them, in addition to any other remedies available at law.
10A. Tutor Engagement Status
Tutors who deliver sessions on behalf of R² Academy are independent contractors engaged under a separate written tutor services agreement. They are not employees of R² Academy, are not agents of the Client, and have no authority to bind R² Academy or the Client beyond the scope of the booked tutoring services.
11. Limitation of Liability
To the maximum extent permitted by law, R² Academy Tutoring's total liability arising out of or related to this Agreement or our services, regardless of the cause of action, is limited to the total amount paid by the Client for services in the three (3) months immediately preceding the event giving rise to the claim. R² Academy will not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of academic opportunity, admission decisions, lost time, or similar outcomes.
12. Indemnification
The Client agrees to indemnify, defend, and hold harmless R² Academy Tutoring and its tutors and administrators from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of this Agreement; (b) the Client's violation of any law; or (c) the misuse of materials, content, or information provided by R² Academy.
13. Authority & Parental Responsibility
If the student is under the age of 18, the parent or guardian agreeing to this Agreement confirms that they have the legal authority to do so on the student's behalf. The parent or guardian is responsible for supervising the student during in-home sessions, ensuring a safe learning environment, overseeing the student's participation in online sessions, and complying with the conduct rules in section 7.
A student who is 18 or older may enter into this Agreement on their own behalf, in which case that student is the "Client" for all purposes under this Agreement, including responsibility for payment.
14. Materials & Intellectual Property
Any worksheets, lesson plans, slide decks, or other teaching materials provided by R² Academy or its tutors remain the intellectual property of R² Academy Tutoring. The Client may use them for the personal educational use of their own student, but may not copy, redistribute, post online, share with non-R² tutors, or use them for any commercial purpose without our written permission.
15. Force Majeure
Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to illness, severe weather, internet or power outages, acts of government, public health emergencies, or natural disasters. In such cases, sessions will be rescheduled where possible.
16. Modification of Terms
R² Academy may update this Agreement from time to time. We will post any updated version on this page with a new "Last Updated" date. Material changes will be communicated by email to active clients at least 14 days before they take effect. Continued use of our services after the effective date of an updated Agreement constitutes acceptance of the changes.
17. Severability & Entire Agreement
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the offending provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. This Agreement, together with our Privacy Policy and any individually agreed quote, represents the entire agreement between the parties and supersedes any prior verbal or written discussions.
17A. Survival
The provisions of this Agreement that by their nature should survive termination — including, without limitation, sections 5 (Refunds), 8 (Disclaimer), 10 (Non-Solicitation), 10A (Contractor Status), 11 (Limitation of Liability), 12 (Indemnification), 14 (Materials & Intellectual Property), 18 (Governing Law & Dispute Resolution), and any unpaid amounts owing under section 2 — survive termination of services for any reason.
17B. Notices
Unless this Agreement specifies otherwise, all notices under this Agreement (including termination, withdrawal of consent, and dispute notices) must be given by email to the address in section 20 for notices to R² Academy, and to the email address on file for notices to the Client. A notice is deemed received on the next business day after it is sent, provided no bounce or non-delivery message is received.
17C. Assignment
The Client may not assign or transfer this Agreement, in whole or in part, without our prior written consent. R² Academy may assign this Agreement to a successor entity in connection with a corporate reorganization, merger, or sale of substantially all of its business, provided that successor agrees in writing to be bound by these terms.
18. Governing Law & Dispute Resolution
This Agreement is governed by and interpreted under the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
Before commencing any formal legal proceeding, the parties agree to first attempt to resolve disputes by good-faith email exchange for at least 30 days. If unresolved, disputes will be brought in the appropriate court in the City of Toronto, Ontario — typically the Small Claims Court for amounts within its jurisdiction.
19. Privacy
Our handling of personal information is governed by our Privacy Policy, which is incorporated by reference into this Agreement.
19A. Electronic Communications & Signatures
You agree to transact with us electronically. When you tick a consent box, submit our quote form, accept a quote, or place a card on file through the Site, you are providing a binding electronic signature and entering an enforceable agreement to the same extent as a handwritten signature, in accordance with Ontario's Electronic Commerce Act, 2000. You consent to receive this Agreement, invoices, receipts, payment authorizations, and any notices from us electronically, at the email address on file. It is your responsibility to keep that email address current and to check it for messages from us.
20. Contact
For any questions regarding this Agreement, contact: