Terms & Conditions
Effective Date: May 1, 2026 · Last Updated: May 1, 2026 · Version 1.1
These Terms & Conditions ("Agreement") govern the provision of tutoring services by R² Academy Tutoring ("we," "our," or "us") to students and their parents or guardians ("you" or "the Client"), as well as your use of our website at r2academytutoring.com and any subdomains (the "Site"). By submitting our quote form, scheduling sessions, making payment, or simply browsing the Site, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree, please do not use the Site or our services.
You also agree to use the Site only for lawful purposes — not to attempt to gain unauthorized access to any portion of it (including the tutor portal at portal.r2academytutoring.com), not to scrape, copy, or redistribute its content (see section 14), and not to interfere with its normal operation.
1. Scope of Services
- R² Academy Tutoring provides academic tutoring for students in Kindergarten through Grade 12, plus introductory university subjects and Canadian university and high school admission support, in the subjects listed on our Services page.
- Sessions are delivered in-home in Scarborough, at community locations in Scarborough (such as public libraries), or online across Ontario via Zoom or another video-conferencing platform.
- Our services are academic tutoring only. We do not provide, and our tutors are not qualified to provide:
- Mental health counselling, therapy, or psychological assessment
- Diagnosis or treatment of learning disabilities
- Special-education support requiring an accredited specialist
- Childcare, transportation, or supervision outside session times
- If your child needs any of the above, please consult an appropriately licensed professional.
2. Payment & Fees
- Tutoring fees are charged per session and are agreed individually based on subject, grade level, and session frequency.
- All fees are quoted and payable in Canadian dollars (CAD), exclusive of any applicable taxes, which will be added to your invoice if and when required by law.
- Payment is due monthly. Clients receive an invoice at the end of each month outlining sessions attended and amounts owed.
- Accepted payment methods: credit or debit card.
- All sessions booked and attended are billable.
3. Late Payments
- Payment must be received by the due date indicated on the invoice.
- Any balance unpaid after 7 days of the due date will incur an administrative fee of 5% of the outstanding balance.
- If payment is not received within 14 days, tutoring services may be suspended until the account is settled.
- The Client remains responsible for all outstanding fees.
4. Cancellations & Missed Sessions
- The Client must provide at least 24 hours' notice to cancel or reschedule a session without penalty.
- If a session is missed without notice:
- The first occurrence is excused (no charge).
- Any subsequent missed sessions without notice are charged at the full session rate.
5. Prepaid Sessions & Refunds
- Where the Client chooses to prepay for sessions, unused prepaid amounts will be applied as credit toward future sessions.
- Prepaid sessions are non-refundable but may be transferred as credits to future tutoring with R² Academy.
6. Tutoring Format
- Sessions may be delivered in-home, at a community location, or online, as agreed with the Client at the time of booking.
- For in-home sessions, the Client is responsible for providing a safe and appropriate learning environment.
- For online sessions, the Client is responsible for providing a working internet connection, a quiet space, and any required device.
7. In-Home & Community Session Conduct
For the safety and clarity of every party — student, parent, and tutor — the following rules apply to in-home and community sessions involving students under the age of 18:
- An adult parent or guardian must remain on the premises for the full duration of every in-home session.
- Sessions take place in a common area of the home (e.g., dining room, living room, kitchen) — not a bedroom. Doors should remain open during the session.
- Tutors will not transport students to or from sessions, run errands with students, or supervise them outside scheduled session times.
- Tutors and students will not communicate outside the session through personal channels — including text messages, social media, or non-R² email. All communication outside sessions goes through the parent/guardian.
- Tutors are not permitted to administer medication, food allergens, or any treatment to a student.
- If a tutor or the parent feels at any point that the safety or appropriateness of the session is compromised, the session ends immediately and is reported to R² Academy at admin@r2academytutoring.com.
- Recording of sessions is not permitted — by either party — without the explicit, written advance consent of all participants (the parent or guardian, the student where appropriate, and the tutor). This applies equally to in-home, community, and online sessions. Any recording made without consent is a breach of this Agreement and may also violate applicable privacy law.
- Photo, video, and testimonial release: we will not use a student's name, photograph, video, voice, or schoolwork in any marketing, social media, or public-facing material without the parent or guardian's prior written consent for that specific use. Consent may be withdrawn at any time by emailing admin@r2academytutoring.com, and we will remove the material from any channel within our control as soon as reasonably practicable.
Every R² Academy tutor has completed a Vulnerable Sector Verification (VSV) issued by their local police service, current within the last 24 months, before working with students. We renew this on a regular cadence as part of our internal tutor-onboarding process. The above rules apply equally to every tutor, regardless of the family's prior relationship with that tutor.
Property & equipment: for in-home and community sessions, neither party is responsible for the ordinary wear and tear of the other's property, but each party is responsible for damage caused by their own willful or negligent conduct. Tutors will use reasonable care with materials and devices supplied by the Client, and Clients will provide a safe working environment as set out in section 6.
8. Service Commitment & Disclaimer
- Tutors will make every reasonable effort to support student learning and academic growth.
- R² Academy Tutoring does not guarantee specific grades, test scores, admission outcomes, course-completion results, or any other measurable academic outcome.
- Outcomes depend on many factors outside our control, including student effort, attendance, prior knowledge, and external academic demands.
To the maximum extent permitted by law, our services and the Site are provided "as is" and "as available". Except for any warranties that cannot be excluded under applicable law (including statutory consumer-protection rights that apply to the Client), R² Academy disclaims all other warranties, whether express, implied, or statutory — including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted or error-free, or that defects will be corrected.
9. Termination of Services
- R² Academy may suspend or terminate services at any time if:
- Payments are not made in accordance with this Agreement
- Repeated last-minute cancellations or no-shows occur
- The Client breaches the conduct rules in section 7
- The Client otherwise breaches this Agreement
- The Client may terminate at any time by emailing admin@r2academytutoring.com.
- The Client remains responsible for all fees up to the date of termination.
10. Tutor Non-Solicitation
R² Academy invests significantly in finding, vetting, training, and matching its tutors. To protect this investment, the Client agrees that during the engagement and for 24 months after the last session, the Client will not directly engage, hire, contract, or compensate any R² Academy tutor for tutoring services outside of R² Academy.
If the Client wishes to continue working with a specific tutor, sessions must be booked through R² Academy. This rule applies whether the tutor is currently active with R² Academy or has since left.
Because the obligations in this section and in section 14 protect interests that cannot be adequately compensated by money damages alone, the Client agrees that R² Academy is entitled to seek injunctive or other equitable relief to enforce them, in addition to any other remedies available at law.
10A. Tutor Engagement Status
Tutors who deliver sessions on behalf of R² Academy are independent contractors engaged under a separate written tutor services agreement. They are not employees of R² Academy, are not agents of the Client, and have no authority to bind R² Academy or the Client beyond the scope of the booked tutoring services.
11. Limitation of Liability
To the maximum extent permitted by law, R² Academy Tutoring's total liability arising out of or related to this Agreement or our services, regardless of the cause of action, is limited to the total amount paid by the Client for services in the three (3) months immediately preceding the event giving rise to the claim. R² Academy will not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of academic opportunity, admission decisions, lost time, or similar outcomes.
12. Indemnification
The Client agrees to indemnify, defend, and hold harmless R² Academy Tutoring and its tutors and administrators from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) the Client's breach of this Agreement; (b) the Client's violation of any law; or (c) the misuse of materials, content, or information provided by R² Academy.
13. Authority & Parental Responsibility
If the student is under the age of 18, the parent or guardian agreeing to this Agreement confirms that they have the legal authority to do so on the student's behalf. The parent or guardian is responsible for supervising the student during in-home sessions, ensuring a safe learning environment, overseeing the student's participation in online sessions, and complying with the conduct rules in section 7.
14. Materials & Intellectual Property
Any worksheets, lesson plans, slide decks, or other teaching materials provided by R² Academy or its tutors remain the intellectual property of R² Academy Tutoring. The Client may use them for the personal educational use of their own student, but may not copy, redistribute, post online, share with non-R² tutors, or use them for any commercial purpose without our written permission.
15. Force Majeure
Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to illness, severe weather, internet or power outages, acts of government, public health emergencies, or natural disasters. In such cases, sessions will be rescheduled where possible.
16. Modification of Terms
R² Academy may update this Agreement from time to time. We will post any updated version on this page with a new "Last Updated" date. Material changes will be communicated by email to active clients at least 14 days before they take effect. Continued use of our services after the effective date of an updated Agreement constitutes acceptance of the changes.
17. Severability & Entire Agreement
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the offending provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. This Agreement, together with our Privacy Policy and any individually agreed quote, represents the entire agreement between the parties and supersedes any prior verbal or written discussions.
17A. Survival
The provisions of this Agreement that by their nature should survive termination — including, without limitation, sections 5 (Refunds), 8 (Disclaimer), 10 (Non-Solicitation), 10A (Contractor Status), 11 (Limitation of Liability), 12 (Indemnification), 14 (Materials & Intellectual Property), 18 (Governing Law & Dispute Resolution), and any unpaid amounts owing under section 2 — survive termination of services for any reason.
17B. Notices
Unless this Agreement specifies otherwise, all notices under this Agreement (including termination, withdrawal of consent, and dispute notices) must be given by email to the address in section 20 for notices to R² Academy, and to the email address on file for notices to the Client. A notice is deemed received on the next business day after it is sent, provided no bounce or non-delivery message is received.
17C. Assignment
The Client may not assign or transfer this Agreement, in whole or in part, without our prior written consent. R² Academy may assign this Agreement to a successor entity in connection with a corporate reorganization, merger, or sale of substantially all of its business, provided that successor agrees in writing to be bound by these terms.
18. Governing Law & Dispute Resolution
This Agreement is governed by and interpreted under the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
Before commencing any formal legal proceeding, the parties agree to first attempt to resolve disputes by good-faith email exchange for at least 30 days. If unresolved, disputes will be brought in the appropriate court in the City of Toronto, Ontario — typically the Small Claims Court for amounts within its jurisdiction.
19. Privacy
Our handling of personal information is governed by our Privacy Policy, which is incorporated by reference into this Agreement.
20. Contact
For any questions regarding this Agreement, contact: